This privacy policy explains how Trusted Weight Loss use your personal data when we are providing a service to you, or you are visiting our Website and your legal rights in respect of our use of your data. It applies to our clients and our prospective clients.

1. Data Controller

Trusted Weight Loss Ltd is the data controller and responsible for your personal data. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below:

Full name of legal entity: Trusted Weight Loss Ltd

Telephone Number: 0121 468 0008

DPO Name: Jessica Jones

Email address for our DPO: jess@trustedweightloss.co.uk

2. How is your Personal Data Collected?

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use and retain data about you in the following ways:

Making an enquiry

When enquiring about Trusted Weight Loss services, either via online enquiry form or direct telephone communication we will generally collect data in the form of your name, email and telephone number. This data is collected to ensure we send any appropriate information to the correct location.

Booking a consultation

When making an appointment for a consultation Trusted Weight Loss will collect further personal and medical information from you in order to assess your suitability for the services we offer. Information collected may include, but is not limited to, your Date of Birth, Height, Weight, Medical history. This information is collected and shared securely with your consulting Doctor so that he/she may make an accurate assessment of your eligibility for treatment.

By providing your personal data, required for booking a consultation, you are consenting to our Privacy Policy and the secure sharing of this data with the consulting Doctor. Data will be maintained for a 2-year period following the last communication with Trusted Weight Loss or for as long as is required for legal or insurance purposes. You can request that we delete the data we hold on you at any time.

Booking Allurion Balloon Treatment

Should you be eligible for treatment and wish to proceed the Trusted Weight Loss team will book your treatment with the chosen Doctor and Clinic.  When you decide to pay your deposit and book treatment you are entering a contract with Trusted Weight Loss under which Trusted Weight Loss will supply services. Under the Terms and Conditions, Trusted Weight Loss’s Data Protection policy will apply.

The information you have already supplied, along with consultation notes and any other note for your safe treatment will be securely shared with the chosen Clinic and Doctor.

If any additional test or investigations are needed to confirm your eligibility for treatment we will share certain data with third party suppliers to carry these out. Your consent will be requested beforehand. Only information necessary to undertake your treatment safely will be shared.

Trusted Weight Loss will write to your GP to inform them of your treatment as we feel this is pertinent to the ongoing management of your general health. We will also provide a discharge letter confirming the treatment and initial medication advice. You can request us not to inform your GP.

4. Children

Trusted Weight Loss treatment, website and advice is not intended for children and we do not knowingly collect data relating to children. The minimum age limit for undergoing treatment is at least 18 years of age. If we receive enquiries from children, we will direct them to their parent/guardian or GP. 

5. Data security

We have put in place appropriate security measures and take reasonable precautions to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We will store all personal information you provide on our secure servers.

We have put in place procedures to deal with any suspected personal data breach and a Data Breach Investigation Policy and we will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Cookie policy

Trusted Weight Loss use necessary cookies to make the website easier for you to use and to ensure you get the best experience. We will only read or write cookies for the preference level set, cookies set prior to you changing your settings will still be on your computer and you can remove them using your browser settings. We use a cookie to remember your cookie preferences, this has the following consequences:

If you delete all your cookies you will have to update your preferences with us again.

If you use a different device, computer profile or browser you will have to tell us your preferences again.

We use remarketing tools with Google, and potentially with other website service providers, to advertise our services online. This means that third-party vendors, including Google, may show our advertisements on sites across the internet. We may use first-party cookies (such as Google Analytics cookie) and third party cookies to inform, optimise and serve advertisements based on your previous visits to our website.

7. Changes to this Privacy Statement

We reserve the right to update this privacy statement at any time and we will provide you with a new privacy statement when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information. 

8. Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances

Your right to rectification – You have the right to ask us to rectify personal information if you think it is inaccurate. You also have the right to ask us to complete information you think is incomplete

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have on month to respond.

Please contact us at jess@trustedweightloss.co.uk if you wish to make a request.

9. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@trustedweightloss.co.uk or on 0121 468 0008

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address is:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number 0303 123 1113

ICO Website: https://www.ico.org.uk